Associate Clinical Director (ACD) – CCM/PCM

The role

You will support the Senior Director in driving operational excellence, quality assurance, and program performance for CCM and PCM initiatives. This role involves operational leadership, data analysis, and clinical program oversight.

What you will do

• Support the Senior Director in executing program goals, initiatives, and quality metrics
• Oversee daily operations to ensure staff meet documentation, accuracy, and productivity standards
• Provide real-time support to coordinators for workflow and charting challenges
• Ensure consistent implementation of policies, workflows, and compliance standards
• Conduct routine chart audits to ensure adherence to CMS guidelines and internal standards
• Support onboarding and ongoing training for coordinators
• Partner with the Quality Assurance team to identify trends, gaps, and systemic issues
• Support and educate offshore teams to ensure accurate data entry
• Partner with leadership to conduct deep-dive analyses of reporting outputs
• Track and trend key metrics including accuracy, productivity, and audit completion rates

Required qualifications

• Bachelor’s degree required
• 4+ years of experience in healthcare operations, care management, quality assurance, or clinical program oversight
• Strong understanding of CCM/PCM workflows, CMS documentation requirements, and compliance standards
• Experience with data analysis, reporting validation, and performance tracking
• Proven ability to identify process gaps and implement scalable improvements
• Excellent communication and cross-functional collaboration skills
• High attention to detail with strong organizational and analytical capabilities
• Computer work including keyboard and mouse use for extended periods
• Prolonged sitting

Nice to have

• clinical or healthcare-related field
• Experience working with EMRs and reporting tools

Benefits

• Health
• Dental
• Vision
• Company-Sponsored Life Insurance
• 401K
• Paid Time Off
• Commuter Benefits
• Complimentary Travel Expenses

About the company

MedElite has been dedicated to improving the standard of care in skilled nursing and long-term care facilities nationwide since 2011. They implement a data-driven, treat in place model to deliver proactive care directly to the bedside.