Remote Enrollment - Outreach Coordinator

The role

You will connect with patients over the phone to build trust and educate them about program benefits. You will guide patients through the enrollment process and manage a patient call pipeline.

What you will do

• Connect with patients on the Medsien platform
• Build rapport and communicate program benefits with clarity and empathy
• Listen to patient concerns and handle objections with compassion
• Guide patients step-by-step through the enrollment process
• Manage patient call pipeline and follow up as needed
• Accurately document all interactions and outcomes in Medsien's systems
• Collaborate with the clinical operations team

Required qualifications

• Strong communication skills
• Warm, professional phone presence
• Ability to balance sales performance with empathy and patient care
• Motivated by goals, targets, and performance-based results
• Comfortable working in a high-call-volume sales environment
• Organized, detail-oriented, and consistent with follow-up
• Self-starter who thrives in a remote setting
• Coachable, resilience, and a caring approach

About the company

Medsien is a provider of Remote Care Management solutions. They use technology and human connection to help providers offer proactive care to patients with chronic conditions.