Central Support Specialist

The role

You will support daily operations and handle requests and inquiries. You will coordinate with sales, product, engineering, and operations teams to route and follow up on requests.

What you will do

• Support day-to-day communications and operational needs.
• Provide professional and timely assistance with general inquiries.
• Coordinate requests with appropriate teams and resources.
• Maintain accurate records and support follow-up as needed.
• Assist with administrative tasks and internal coordination.
• Identify concerns or opportunities for improvement and share them with the appropriate team.
• Maintain confidentiality when handling sensitive information.
• Take on additional responsibilities as organizational needs evolve.

Required qualifications

• A friendly, professional, and customer-focused approach.
• Strong communication and listening skills.
• Good judgment and a practical approach to problem-solving.
• Organization, attention to detail, and consistent follow-through.
• Flexibility when managing multiple priorities.
• Reliability and a willingness to take ownership.
• Comfort working independently and collaboratively.
• Openness to learning new tools and processes.
• Strong verbal and written communication skills.
• Comfortable using computers and learning new systems.
• Ability to manage tasks accurately and efficiently.
• A positive attitude and commitment to providing dependable support.

Nice to have

• Previous experience in customer service, administrative support, operations, healthcare, or a related field preferred.

Benefits

• Competitive salary
• Flexible vacation and PTO policies
• Fully remote work opportunities
• Training, mentorship, and coaching from leadership

Before you apply

• This is a permanent-term contractor job opportunity with Medsien Inc.
• All interviews will be conducted in English.
• Candidates having less than advanced level of English will be directly eliminated from the process.

About the company

Medsien is a venture-backed healthcare SaaS company providing scalable remote care management. It is based in San Francisco.