Central Support Specialist

Remote in the US. Posted 4 days ago

The role

You will support daily operations and handle requests and inquiries. You will coordinate with sales, product, engineering, and operations teams to route and follow up on requests.

What you will do

Support day-to-day communications and operational needs.
Provide professional and timely assistance with general inquiries.
Coordinate requests with appropriate teams and resources.
Maintain accurate records and support follow-up as needed.
Assist with administrative tasks and internal coordination.
Identify concerns or opportunities for improvement and share them with the appropriate team.
Maintain confidentiality when handling sensitive information.
Take on additional responsibilities as organizational needs evolve.

Required qualifications

A friendly, professional, and customer-focused approach.
Strong communication and listening skills.
Good judgment and a practical approach to problem-solving.
Organization, attention to detail, and consistent follow-through.
Flexibility when managing multiple priorities.
Reliability and a willingness to take ownership.
Comfort working independently and collaboratively.
Openness to learning new tools and processes.
Strong verbal and written communication skills.
Comfortable using computers and learning new systems.
Ability to manage tasks accurately and efficiently.
A positive attitude and commitment to providing dependable support.

Nice to have

Previous experience in customer service, administrative support, operations, healthcare, or a related field preferred.

Benefits

Competitive salary
Comprehensive medical, vision, and dental coverage
Generous tiered PTO policies
Remote work opportunity
High level of autonomy
Training, mentorship, and coaching from leadership

Before you apply

Only short-listed candidates are contacted for a screening call.

About the company

Medsien is a venture-backed healthcare SaaS company providing scalable remote care management. It is based in San Francisco.