Floor Lead (Retail) (Full-time)

New York City, NY. Posted 4 months ago

The role

The Floor Lead drives store success by upholding customer service standards, fostering team development, and ensuring daily operations execution. This role acts as a key presence on the sales floor to motivate the team and manage KPIs.

What you will do

Lead by example and uphold Mejuri’s Steps of Selling.
Maximize results and achievement of Key Performance Indicators.
Ensure positive customer experience and promotion of services like piercing and engraving.
Participate in monthly inventory and cycle counts.
Support back of house flow for sales, phone sales, or BOPIS.
Maintain organizational integrity of BOH, display inventory, and supplies.
Use point-of-sale systems and inventory management software.
Support mitigating internal, external and administrative loss of product.
Maintain brand standards of visual presentation, cleanliness and functionality.
Participate in onboarding and performance assessment of team members.

Required qualifications

Experience in a high volume retail environment.
Adaptable with the ability to think creatively and quickly.
Excellent organization and analytical skills.
Critical thinking ability to identify challenges and develop action plans.
Ability to stand for 8 hours.
Lift up to 50 lbs.
Must be able to work evenings, weekends & holidays.

Benefits

US & CA ONLY: Comprehensive medical, dental, and mental health coverage.
US ONLY: Opportunity to utilize 401(k) & commuter benefits plans.
UK ONLY: Comprehensive medical benefits including PMI, Cashplan, and Pension program.
Paid time off including vacation and sick days.
4 months of 80% parental leave salary top-up and personalized return to work plans.
Monthly retail bonus program.
Regular feedback via performance reviews.
A robust in-house retail learning program.
Generous product discount!

About the company

Mejuri reimagines fine jewelry as a personal choice for self-expression. The brand has a global retail footprint of 58+ stores worldwide.