Floor Lead (Retail)

The role

The Floor Lead drives store success by upholding customer service standards, fostering team development, and ensuring daily operational execution. This person acts as a key presence on the sales floor to motivate the team and maximize KPIs.

What you will do

• Lead by example and uphold expectations on Mejuri’s Steps of Selling.
• Maximize results and achievement of Key Performance Indicators.
• Ensure positive customer experience and promotion of services like piercing and engraving.
• Participate in monthly inventory and cycle counts.
• Support back of house flow for in-store sales, phone sales or BOPIS.
• Maintain organizational integrity of BOH including display and sellable inventory.
• Use point-of-sale systems, inventory management software, and other retail technology.
• Support in mitigating internal, external and administrative loss of product.
• Maintain brand standards of visual presentation, cleanliness and functionality.
• Participate in the successful integration of new talent to store teams.

Required qualifications

• Experience in a high volume retail environment.
• Adaptable with the ability to think creatively and quickly.
• Excellent organization and analytical skills.
• Critical thinking ability to identify potential challenges and develop action plans.
• Ability to stand for 8 hours.
• Lift up to 50 lbs.
• Must be able to work evenings, weekends & holidays.

Benefits

• Paid sick days.
• Monthly retail bonus program.
• Regular feedback via performance reviews.
• A robust in-house retail learning program.
• Generous product discount!

About the company

Mejuri reimagines fine jewelry as a personal choice for self-expression. The brand has a global retail footprint of 58+ stores worldwide.