Floor Lead (Retail) (Full-time)

The role

The Floor Lead drives store success by upholding customer service standards, fostering team development, and ensuring daily operations execution. This role acts as a key presence on the sales floor to motivate the team and manage KPIs.

What you will do

• Lead by example and uphold Mejuri’s Steps of Selling
• Maximize results and achievement of Key Performance Indicators
• Ensure positive customer experience and promotion of services
• Participate in monthly inventory and cycle counts
• Support back of house flow for sales and order fulfillment
• Maintain organizational integrity of BOH, inventory, and supplies
• Use point-of-sale systems and inventory management software
• Support mitigating internal, external and administrative loss
• Maintain brand standards of visual presentation and cleanliness
• Participate in onboarding and performance assessment of team members

Required qualifications

• Experience in a high volume retail environment
• Adaptable with the ability to think creatively and quickly
• Excellent organization and analytical skills
• Critical thinking ability
• Ability to stand for 8 hours
• Lift up to 50 lbs
• Must be able to work evenings, weekends & holidays

Benefits

• US & CA ONLY: Comprehensive medical, dental, and mental health coverage
• US ONLY: Opportunity to utilize 401(k) & commuter benefits plans
• UK ONLY: Comprehensive medical benefits including PMI, Cashplan, and Pension program
• Paid time off including vacation and sick days
• 4 months of 80% parental leave salary top-up and personalized return to work plans
• Monthly retail bonus program
• Regular feedback via performance reviews
• A robust in-house retail learning program
• Generous product discount

About the company

Mejuri reimagines fine jewelry as a personal choice for self-expression. The brand operates through online, app, and a global retail footprint of 58+ stores.