Lead Piercer

The role

The Piercing Lead oversees the piercing customer journey and manages all aspects of the piercing studio. This role involves providing piercing services, styling jewelry, and ensuring health and safety compliance.

What you will do

• Oversee the piercing customer journey from greeting to aftercare education
• Act as a brand ambassador and build a local clientele
• Work with the Store Manager to improve studio flow and processes
• Explain service procedures, risks, and aftercare to clients
• Lead by example on the sales floor regarding customer experience
• Manage all aspects of the piercing studio operations
• Support inventory management and equipment ordering
• Maintain health and safety standards and studio cleanliness
• Ensure legal compliance regarding identification, requirements, and waivers
• Style, stack, and suggest products for piercing clients

Required qualifications

• 2+ years experience with needle piercing
• Experience working with threadless jewellery
• Up to date with First Aid and Blood-borne Pathogens OSHA Certifications
• Experience working with an autoclave or statim
• Have or be registrable with local law enforcement or meet requirements for permits such as Practitioner Registration, Blood-borne Pathogens, First Aid/CPR, or Vaccination requirements
• Understanding of local market piercing law requirements
• Strong knowledge of health and safety protocols surrounding piercing procedures
• Demonstrated understanding of service excellence in a consumer environment
• Excellent communication and customer service skills
• The desire to work in a fast paced, entrepreneurial environment

Nice to have

• experience selling product at a fast growing company

Benefits

• US & CA ONLY: Comprehensive medical, dental, and mental health coverage
• US ONLY: Opportunity to utilize 401(k) and commuter benefits plans
• UK ONLY: Comprehensive medical benefits including PMI, Cashplan, and Pension program
• Paid time off including vacation and sick days
• 4 months of 80% parental leave salary top-up and personalized return to work plans
• Keep 100% of tips earned
• Regular feedback via performance reviews
• In-house retail learning program
• Generous product discount

About the company

Mejuri is a fine jewelry brand founded in 2015 that focuses on self-expression and responsible sourcing. The brand operates through online, app, and a global retail footprint of over 58 stores.