Floor Lead (Retail) (Full-time)

The role

The Floor Lead drives store success by upholding customer service standards, fostering team development, and executing daily operations. This role involves leading on the sales floor to maximize KPIs and maintain brand standards.

What you will do

• Lead by example and uphold Mejuri’s Steps of Selling
• Maximize results and achievement of Key Performance Indicators
• Ensure positive customer experience and promotion of services
• Participate in monthly inventory and cycle counts
• Support back of house flow for sales and order fulfillment
• Maintain organizational integrity of BOH, inventory, and supplies
• Use point-of-sale systems and inventory management software
• Support mitigating internal, external and administrative loss
• Maintain brand standards of visual presentation and cleanliness
• Participate in onboarding and performance assessment of team members

Required qualifications

• Experience in a high volume retail environment
• Adaptable with the ability to think creatively and quickly
• Excellent organization and analytical skills
• Critical thinking ability
• Ability to stand for 8 hours
• Lift up to 50 lbs
• Must be able to work evenings, weekends & holidays

Benefits

• Comprehensive medical, dental, and mental health coverage (US & CA)
• 401(k) & commuter benefits plans (US only)
• Comprehensive medical benefits including PMI, Cashplan, and Pension program (UK only)
• Paid time off including vacation and sick days
• 4 months of 80% parental leave salary top-up and personalized return to work plans
• Monthly retail bonus program
• Regular feedback via performance reviews
• Robust in-house retail learning program
• Generous product discount

About the company

Mejuri is a fine jewelry brand founded in 2015 that focuses on self-expression and responsible sourcing. The brand operates through online, app, and a global retail footprint of over 58 stores.