Operations Lead (Retail) (Part-time)

The role

The Operations Lead leads the store's back-of-house operations and inventory, and is part of the store leadership team. The role focuses on inventory accuracy, order fulfillment, merchandising standards, and leading the store team.

What you will do

• Lead by example and uphold the Steps of Selling with the store team
• Drive team performance against KPIs such as CVR and revenue
• Promote services such as piercing and engraving
• Run monthly inventory and cycle counts with Operations teams
• Manage back-of-house flow for in-store, phone and BOPIS orders
• Keep back-of-house storage, display and sellable inventory organized
• Mitigate internal, external and administrative product loss
• Escalate gaps and risks to cross-functional teams
• Ensure brand standards for visual presentation and campaigns
• Onboard new team members and assess performance against review criteria

Required qualifications

• Experience in a high volume retail environment
• Experience managing standards and procedures
• Excellent organization and analytical skills
• Critical thinking to spot challenges and build action plans
• Adaptable, with the ability to think creatively and quickly
• Proficient with point-of-sale systems, inventory software and retail technology
• Ability to stand for 8 hours
• Ability to lift up to 50 lbs
• Ability to work evenings, weekends and holidays

Benefits

• Paid time off, including vacation and sick days
• Monthly retail bonus program
• Generous product discount
• Robust in-house retail learning program
• Regular feedback through performance reviews
• 4 months of 80% parental leave salary top-up and personalized return to work plans
• US and Canada only: comprehensive medical, dental and mental health coverage
• US only: 401(k) and commuter benefits plans
• UK only: medical benefits including PMI, Cashplan and pension program

Before you apply

• Must be able to work evenings, weekends and holidays
• Must be able to stand for 8 hours and lift up to 50 lbs

About the company

Mejuri is a fine jewelry brand founded in 2015 by third-generation jeweller Noura Sakkijha. It operates 58+ stores worldwide, along with online and app sales, and focuses on responsible sourcing and sustainability.