Senior Product Manager - Consumer Credit Card

The role

This person will define, ship, and grow Mercury's first consumer credit card. The scope includes the credit account, acquisition and application funnel, approval experience, underwriting decisions, and the daily account experience.

What you will do

• Take the card from zero to launch through program setup and compliance sign-off
• Own the application, the wait, and the answer for the approval experience
• Manage how customers experience their credit line increases and decreases
• Own the customer proposition including rewards, redemption, and pricing
• Set the craft bar for details, copy, disclosures, latency, and empty states
• Drive the use of AI to improve the experience
• Own balances, interest, minimum payments, and statements
• Grow the business through acquisition, activation, and retention
• Align engineering, design, data, risk, compliance, legal, marketing, support, and partners

Required qualifications

• 6+ years building consumer products, including at least one where money moved and errors were expensive
• Fluency in credit, or the capacity to acquire it fast: approval rates, line assignment, vintage curves, charge-off, interchange, and rewards liability
• An exceptionally high bar for craft, and a customer-centered, data-driven, and experimentation oriented approach
• Shipped AI-led products to real consumers
• Exceptional cross-functional collaboration across engineering, design, data, risk, compliance, and partners
• Sound judgment in a regulated environment

Nice to have

• card issuing, lending, or payments experience
• familiarity with Reg Z and the CARD Act

Benefits

• base salary
• equity (stock options/RSUs)
• benefits

About the company

Mercury is a fintech company. Banking services are provided through Choice Financial Group and Column N.A., Members FDIC.