Senior Operational Risk Manager

The role

You will own the day-to-day operation of the Operational Risk program. You will run the centralized issues and events program, coordinate risk and control assessments, and drive reporting for leadership and the Board.

What you will do

• Run joint risk and control assessments with business units
• Provide second-line review of new products and material changes
• Refine enterprise KRIs and thresholds tied to risk appetite
• Turn first-line metrics into management and Board reporting
• Oversee the operational event and issues programs
• Challenge first-line root cause, ratings and remediation
• Partner with 1LOD teams, InfoSec, Compliance and model risk owners
• Provide second-line review and concurrence on high-risk new activities
• Write and maintain the ORM standards, procedures and templates
• Support regulatory examinations, audits, and charter readiness reviews

Required qualifications

• 8+ years in operational risk, compliance, or internal audit at a bank or a fintech partnered with a bank
• Hands-on experience running risk and control assessments, new product or change risk reviews, or operational event programs

Nice to have

• Experience administering a GRC platform (LogicGate, Archer, or similar), including workflow configuration and reporting
• Strong data skills: you turn raw issue and event data into trends leadership can act on
• Familiarity with interagency and OCC expectations for operational risk management
• You challenge constructively, with evidence, and keep strong relationships with the teams you oversee
• You find, prioritize, and execute key projects independently, balancing program build with daily operation

Benefits

• Base salary
• Equity (stock options/RSUs)
• Benefits

About the company

Mercury is a fintech company building a complete, user-friendly banking stack for startups. They prioritize creating a secure and seamless experience for entrepreneurs while upholding high standards of compliance and safety.