Senior Product Manager - Fraud

The role

You will build products to balance customer experience with fraud prevention. You will develop systems to protect customers and Mercury from fraud by working on money movement products and risk tools.

What you will do

• Shape the strategy and roadmap for fraud prevention
• Design and execute the strategic vision to mitigate fraud and improve risk experience
• Craft user journeys that apply appropriate friction based on risk signals
• Build operational and platform tooling for risk and support teams
• Partner with data science to develop, deploy, and improve ML models
• Establish and track metrics for risk effectiveness, operations, and customer experience
• Support the development of risk capabilities to scale across the product suite

Required qualifications

• 7+ years of relevant product management experience
• Experience within fraud or risk in banking or fintech environments
• Deep customer empathy and understanding of how risk friction impacts user experience, growth and retention
• Experience working with complex automated decisioning systems, rules, ML models, real-time data pipelines
• Proficiency with analytics
• Ability to understand performance or rules and ML models, trade-offs with precision/recall and translate understanding into actionable insights and priorities
• Strong track record of cross-functional leadership
• Exceptional communication skills
• Comfort with ambiguity and ability to make balanced decisions with imperfect information

Benefits

• Base salary
• Equity (stock options/RSUs)
• Benefits

About the company

Mercury is a fintech company. Banking services are provided through Choice Financial Group and Column N.A., Members FDIC.