Senior Relationship Manager

The role

You will serve as the first relationship contact for startups to ensure they get business value from Mercury. You will manage a high-volume book of startups, build relationships with founders, and collaborate with cross-functional teams to improve customer experience.

What you will do

• Serve as the first relationship contact for startups
• Build, identify, and expand relationships across a startup's team
• Execute and help refine playbooks for engagement, optimization, retention, and growth
• Proactively retain, expand, and surface opportunities and high-growth startups
• Identify trends by collaborating with Sales, Partnerships, and Product teams
• Drive planning, decisions, and implementation of your book of business

Required qualifications

• 3–7 years in FinTech, Customer Success, early-stage banking, or startup-facing Account Management
• Experience working with founders or early-stage teams
• Comfort with ambiguity and speed
• Ability to manage a large book of accounts with automation and playbooks
• Strong communication skills and responsiveness across Slack and email
• Ability to attend in-person events (<20%)
• Customer-first, process-driven mindset
• Operational rigor of strong documentation, proactive communication, and project management

Nice to have

• Series 65 license
• CFP
• CFA charterholder

Benefits

• Base salary
• Equity (stock options/RSUs)
• Benefits

About the company

Mercury is a fintech company. Banking services are provided through Choice Financial Group and Column N.A., Members FDIC.