Revenue Cycle Specialist (Contract)

The role

The Revenue Cycle Specialist supports and optimizes end-to-end revenue cycle operations. This includes eligibility verification, claims resolution, patient financial support, and accounts receivable management in a telehealth environment.

What you will do

• Respond to patient billing and insurance inquiries via Zendesk.
• Place outbound calls to patients to resolve billing issues and clarify account questions.
• Educate patients on healthcare billing and insurance concepts.
• Set up and document payment plans in Athena.
• Manage patient AR follow-up, including balance research and issuing corrections or refunds.
• Execute the patient financial discharge process.
• Work Athena claim hold and denial queues.
• Research claim status, eligibility, and benefits in payer portals and Availity.
• Place outbound calls to insurance payers to follow up on claims and denials.
• Coordinate with clinical teams to complete documentation addendum requests.

Required qualifications

• 2–3+ years of experience in medical billing and revenue cycle operations
• 2–3+ years of experience managing patient and insurance accounts receivable
• Hands-on experience using billing platforms such as Athena
• Strong understanding of healthcare reimbursement methodologies and coding guidelines (CPT, ICD-10, HCPCS)
• Experience working remotely in a fast-paced, deadline-driven environment
• Excellent written and verbal communication skills
• Strong organizational skills

Nice to have

• experience in a telehealth or high-growth healthcare environment

Before you apply

• All Candidates must be authorized to work in the United States without current or future sponsorship needs
• Midi is unable to provide visa sponsorship

About the company

Midi Health is a virtual care clinic for women in midlife navigating perimenopause, menopause, and other midlife health challenges.