Senior Product Manager, Patient Experience

The role

The Senior Product Manager, Patient Experience will own the digital experience to help women build long-term relationships with Midi. You will set the roadmap and work with cross-functional teams to ship experiences that improve patient engagement and retention.

What you will do

• Define the vision and roadmap for the web experience patients use across their care journey.
• Set clear targets for engagement and retention.
• Identify and build touchpoints to help patients get more care needs met.
• Combine patient research, feedback, and analysis to find where patients disengage.
• Run experiments and ship improvements to build trust and keep patients coming back.
• Serve as the product lead for patient experience.
• Partner with Clinical Operations, Lifecycle Marketing, Data, Engineering, and Design.
• Lead through influence, building shared goals and making tradeoffs clear.

Required qualifications

• 5+ years of product management experience
• At least 3 years building consumer-facing digital products
• Experience owning engagement or retention metric targets
• Skilled in hypothesis-driven development, A/B testing, and funnel and cohort analysis
• Strong grasp of UX best practices
• Understanding of how onboarding, ongoing engagement, and lifecycle communication shape retention, repeat usage, and lifetime value
• Action-oriented, ownership mindset
• Track record of leading cross-functional teams without direct authority

Nice to have

• Healthcare or Healthtech Experience
• Prior experience in a healthcare or digital health environment with an understanding of how to balance patient engagement with privacy (HIPAA) and clinical compliance

Benefits

• Competitive base salary
• Equity
• Benefits

Before you apply

• Midi is unable to provide visa sponsorship
• All Candidates must be authorized to work in the United States without current or future sponsorship needs

About the company

Midi is seeking a Senior Product Manager, Patient Experience to own the digital experience that helps women build a long-term relationship with Midi. Their goal is to be a patient's healthcare home.