Case Manager II (Jessie Street)

The role

The Case Manager II supports residents in supportive housing to maintain stability and achieve self-sufficiency. This role delivers onsite programming and direct case management services at high-complexity sites.

What you will do

• Deliver onsite programming and direct case management services to residents at high-complexity supportive housing sites
• Conduct outreach through door-to-door, phone, and email to engage residents in available services
• Provide crisis intervention and follow-up, including mandated reporting for child or adult abuse
• Facilitate individual and group services that promote independent living, wellness, and recovery
• Collaborate with residents to set and achieve personal and professional goals
• Manage and evaluate services provided by third-party partners and community agencies
• Partner with Property Management and Resident Services teams to address resident concerns and support community building
• Perform other duties as assigned

Required qualifications

• M.S.W. or M.A. in psychology, counseling, or related field with 2 years of experience serving high-needs populations, or B.A./B.S. with 3 years of experience
• Experience working with individuals who have experienced homelessness or trauma
• Familiarity with mental health diagnoses and interventions including harm reduction and trauma-informed care
• Strong communication skills and ability to navigate language barriers using translation tools
• Proficient in Microsoft Office Suite, Salesforce, and virtual collaboration tools
• Valid California Driver’s License, current auto insurance, and reliable transportation
• Ability to work occasional evenings and weekends and travel between properties
• Experience working with and serving people who have experienced homelessness
• Experience working with high needs or high acuity populations that have experienced trauma
• Experience using and administering multiple assessment tools and interpreting information/data derived from assessments
• Experience supporting program and service implementation and coordination
• Experience collaborating with local service providers

Benefits

• Health Insurance
• Dental, Vision, Life & Disability Insurance
• 403(b) Retirement Investment
• Employee Education Reimbursement Program
• Paid Parental Leave
• FSA for Childcare, Medical, and Commuter Benefits
• EAP Program
• Pet Insurance
• Paid Time Off
• Company Holidays
• Wellness Days

About the company

MidPen develops affordable housing, provides professional property management, and coordinates onsite support programs. They are active in 12 Northern California counties.