Services Coordinator II (Foon Lok East)

The role

The Services Coordinator II delivers and engages partners to provide educational, health, wellness, and asset-building programming for residents. This role includes conducting outreach, planning community events, and providing individualized support and service coordination.

What you will do

• Delivers onsite programs and ensures implementation meets internal standards and regulatory expectations
• Conducts door-to-door, phone, e-mail outreach and other marketing strategies
• Engages and promotes property-level partners to support partnership goals
• Provides individualized support and service coordination for residents
• Offers customer service and responsiveness to residents
• Maintains accurate property-level records and files
• Models leadership and a can-do attitude with team members
• Cultivates collaborative relationships with Property Management and colleagues
• Performs other duties as assigned

Required qualifications

• B.A. or B.S. in Education, Social Work, Sociology, Gerontology, or related field and 1 year of experience and/or training in community development, social services, or related field; or an equivalent
• Minimum of one (1) year experience working with families, adults and youth in a diverse population
• Minimum of one (1) year experience working with youth (5-12 age range) in a classroom or after school setting
• Minimum of one (1) year experience working with older adults/elderly support and/or service to those with acute health conditions
• Minimum of one (1) year experience supporting program and service implementation and coordination
• Minimum of one (1) year experience collaborating with local service providers
• Strong customer service orientation with excellent relationship-building and conflict-resolution skills
• Effective judgment, discretion, troubleshooting, and creative problem-solving
• Commitment to working with underserved populations and to continuous learning in social services
• Strong organizational skills, attention to detail, and ability to work independently and collaboratively
• Clear written and verbal communication skills; able to navigate language barriers using translation tools
• Proficient with Outlook, OneDrive, Teams, Zoom, Salesforce, and Microsoft Office Suite

Benefits

• Health Insurance
• Dental, Vision, Life & Disability Insurance
• 403(b) Retirement Investment
• Employee Education Reimbursement Program
• Paid Parental Leave
• FSA for Childcare, Medical, and Commuter Benefits
• EAP Program
• Pet Insurance
• Paid Time Off
• Company Holidays
• Wellness Days

About the company

MidPen develops affordable housing, provides professional property management, and coordinates onsite support programs. They are active in 12 Northern California counties.