Learning Specialist – Property Management (Foster City)

The role

Build and run the Property Management Academy, a multi-level training program from new hire to experienced practitioner. Deliver on-site and virtual training, and coach site teams in the field across MidPen properties.

What you will do

• Own and evolve the Property Management Academy curriculum and learning pathways.
• Design and deliver training using adult learning principles.
• Set an annual Academy calendar and track participation, completion and outcomes.
• Assess training needs through site visits, interviews, performance data and incident trends.
• Facilitate instructor-led and virtual training sessions, up to five days per week.
• Design and deliver training on policies, fair housing, affordable housing compliance and safety.
• Travel to properties to deliver hands-on training and coaching.
• Build and coach a network of on-site subject matter experts and peer trainers.
• Evaluate training outcomes and connect them to business performance metrics.
• Maintain Learning Management System records and perform other duties as assigned.

Required qualifications

• Bachelor's degree in Education, Human Resources, Communication, Organizational Development or a related field, with at least 2 years of training facilitation or delivery experience, or an equivalent c
• Strong facilitation and presentation skills, in person and virtual.
• Strong understanding of instructional design and adult learning principles.
• Ability to quickly build working knowledge of business operations, policies and procedures.
• Ability to analyze performance and training data.
• Strong consulting, relationship-building and interpersonal skills.
• Proficiency with Zoom, Microsoft Teams, polling and breakout tools.
• Familiarity with Learning Management Systems.
• Highly organized, able to manage multiple schedules, sessions and locations.
• Excellent written and verbal English communication skills.
• Valid California driver's license, reliable transportation and proof of current auto insurance.
• Physical: desk-based computer work, frequent sitting and standing/walking, occasional lifting up to 15 pounds.

Nice to have

• Experience in property management, affordable housing or a related operational field.
• Bilingual in English and Spanish.

Benefits

• Health insurance
• Dental, vision, life and disability insurance
• 403(b) retirement investment
• Employee education reimbursement program
• Paid parental leave
• FSA for childcare, medical and commuter benefits
• EAP program
• Pet insurance
• Paid time off
• Company holidays
• Wellness days

Before you apply

• Valid California driver's license and proof of current auto insurance are required for regular property travel.

About the company

MidPen is a non-profit that develops and manages affordable housing across 12 Northern California counties. Its portfolio of more than 142 properties is home to about 22,800 residents.