Manager of Supportive Housing (Jessie Street Terrace)

The role

The Manager of Supportive Housing provides programmatic, clinical, and administrative oversight to supportive housing programs. This person manages a portfolio of properties and a team of up to seven site staff to support stable housing.

What you will do

• Provide programmatic support and guidance to support services staff
• Serve as a member of the management team for supportive housing
• Partner with Property Management to address site-level challenges and respond to crises
• Represent Resident Services at monthly community meetings
• Ensure compliance with the Supportive Housing Operations Manual and regulatory requirements
• Implement resident needs assessments and bi-annual resident satisfaction surveys
• Manage initiatives and special projects for high-acuity populations
• Manage a portfolio of properties and associated staff
• Provide direct support, supervision, professional development, and performance management
• Manage partnerships within assigned portfolio and develop new relationships with outside service providers

Required qualifications

• Strong project management and operational leadership skills
• Strong collaboration and communication skills
• Familiarity with motivational interviewing, Housing First, harm reduction, and trauma-informed care
• Demonstrated biopsychosocial assessment skills, clinical judgment, discretion, and crisis-resolution abilities
• Demonstrated ability to work effectively with diverse communities, including in multilingual environments
• Proficiency with Salesforce or comparable HMIS, Microsoft Office Suite, and other productivity tools
• Must possess a valid California Driver’s License, proof of current auto insurance, and reliable transportation
• B.A. or B.S. degree or an equivalent combination of education and relevant experience
• 5 years’ experience working in a social service, or community-based organizational setting
• At least 3 years of experience in case management with high-acuity populations in an affordable housing setting
• Two years’ experience directly supervising case managers
• Experience supervising and coaching team members for performance

Nice to have

• M.S.W or M.A. in psychology, counseling, or a related field
• LCSW/MFT
• Additional experience working in a clinical environment
• Experience managing contracted partners
• Prior experience with Coordinated Entry and HMIS systems

Benefits

• Health Insurance
• Dental, Vision, Life & Disability Insurance
• 403(b) Retirement Investment
• Employee Education Reimbursement Program
• Paid Parental Leave
• FSA for Childcare, Medical, and Commuter Benefits
• EAP Program
• Pet Insurance
• Paid Time Off
• Company Holidays
• Wellness Days

About the company

MidPen builds communities that change lives by providing safe, affordable housing of high quality to those in need. They develop affordable housing, provide professional property management, and coordinate onsite support programs.