Services Coordinator I (Ira D Hall Square)

The role

The Services Coordinator I facilitates educational, wellness, and asset-building programs for MidPen residents. This includes after-school and summer programs, ESL support, health workshops, food distribution, financial training, and rental assistance.

What you will do

• Deliver onsite programs and ensure compliance with standards and regulations.
• Conduct outreach to promote resident services.
• Prepare and submit required documentation for MidPen and external agencies.
• Provide crisis intervention for low-to-moderate situations and follow mandated reporting procedures.
• Support partnership goals and communicate improvement needs to supervisor.
• Collaborate with local community agencies and monitor partner service delivery.
• Assist with property-level needs assessments and follow-up actions.
• Participate in property plan development and respond to resident needs.
• Provide exemplary customer service and responsiveness.
• Maintain accurate records and ensure timely reporting per policies.

Required qualifications

• High School Diploma or GED
• 1 year of experience and/or training in community development, social services, or related field
• Minimum of one (1) year experience working in any of the following related areas: Families, adults, and youth in a diverse population; Youth (5-12 age range) in a classroom or after school setting; Ol
• Customer service orientation and strong relationship and community-building skills
• Solid judgment, discretion, and problem-solving skills
• Desire to work with high needs and untapped populations
• Strong attention to detail and organizational skills
• Ability to work independently
• Excellent reading, writing, and verbal communications skills
• Ability to use translation apps and services to navigate multiple language needs
• Effectively use Outlook, OneDrive, Teams, Zoom, Salesforce, Microsoft Office Suite and other technology tools
• Ability to travel between properties

Nice to have

• Progress towards a 2-year or 4-year college degree
• Experience collaborating with local service providers

Benefits

• Health Insurance
• Dental, Vision, Life & Disability Insurance
• 403(b) Retirement Investment
• Employee Education Reimbursement Program
• Paid Parental Leave
• FSA for Childcare, Medical, and Commuter Benefits
• EAP Program
• Pet Insurance
• Paid Time Off
• Company Holidays
• Wellness Days

About the company

MidPen develops affordable housing, provides professional property management, and coordinates onsite support programs. They are active in 12 Northern California counties.