Floating Services Coordinator I (Firehouse Square)

The role

The Floating Services Coordinator I delivers educational, health, wellness, and asset-building programming for residents. This role involves conducting outreach, planning community events, and managing partnerships to support resident needs.

What you will do

• Deliver onsite programs and ensure compliance with standards and regulations
• Conduct outreach via door-to-door, phone, and email to promote resident services
• Prepare and submit required documentation for MidPen and external agencies
• Provide crisis intervention for low-to-moderate situations and follow mandated reporting procedures
• Support partnership goals and communicate improvement needs to supervisor
• Collaborate with local community agencies and monitor partner service delivery
• Assist with property-level needs assessments and follow-up actions
• Participate in property plan development and respond to resident needs
• Provide exemplary customer service and responsiveness
• Maintain accurate records and ensure timely reporting per policies

Required qualifications

• High School Diploma or GED
• 1 year of experience and/or training in community development, social services, or related field
• Minimum of one year experience working with families, adults, and youth in a diverse population, youth (5-12 age range) in a classroom or after school setting, or older adults/elderly support and serv
• Experience supporting program and service implementation and coordination
• Customer service orientation and strong relationship and community-building skills
• Solid judgment, discretion, and problem-solving skills
• Ability to work independently
• Excellent reading, writing, and verbal communications skills
• Ability to use Outlook, OneDrive, Teams, Zoom, Salesforce, and Microsoft Office Suite
• Bilingual in English and Spanish required
• Ability to travel between properties
• Ability to lift/carry/push/pull objects that weigh up to 15 pounds

Nice to have

• Progress towards a 2-year or 4-year college degree
• Experience collaborating with local service providers

Benefits

• Health Insurance
• Dental, Vision, Life & Disability Insurance
• 403(b) Retirement Investment
• Employee Education Reimbursement Program
• Paid Parental Leave
• FSA for Childcare, Medical, and Commuter Benefits
• EAP Program
• Pet Insurance
• Paid Time Off
• Company Holidays
• Wellness Days

About the company

MidPen builds communities that change lives by providing safe, affordable housing and professional property management. They are a non-profit developer active in 12 Northern California counties.