Commercial Product Operations Manager

The role

You will serve as the tactical execution lead for Mill's commercial launch and expansion. You will work with the Head of Deployments and Operations team to transition the business from pilots to full-scale enterprise operations.

What you will do

• Develop, iterate and support the Mill Commercial Site Readiness Checklist and launch playbooks
• Build and maintain the integrated master launch schedule for all customers
• Lead daily/weekly cross-functional syncs to mitigate risks and work through bottlenecks
• Manage third-party vendors needed for successful deployments
• Act as the escalation lead for field issues during active deployments
• Audit vendor performance to ensure work conforms to standards and technical specs
• Translate technical workflows into standard operating procedures for grocery kitchen staff
• Co-develop and deploy training curricula and train-the-trainer frameworks

Required qualifications

• 4+ years of program management, field operations, or hardware launch experience
• At least 2 years specifically dedicated to B2B, commercial infrastructure, or enterprise hardware environments
• Technical literacy in hardware specifications, electrical/space constraints, facility architectural diagrams, and network connectivity profiles
• Willingness to travel nationally up to 50% during peak site-deployment and validation cycles

Nice to have

• Backgrounds in enterprise IoT, commercial charging/energy infrastructure, commercial appliances, or industrial supply chain hardware deployments
• Experience operating within health, safety, food-handling, or building compliance frameworks (OSHA, NSF, UL, etc.)

About the company

Mill is a waste prevention technology company reimagining what it means to eliminate waste, starting with food. They build smart systems and infrastructure for homes, businesses, and municipalities that transform food scraps into valuable resources.