Bilingual Japanese Account Manager

The role

You will support the Japan business and Japanese-speaking stakeholders by managing the health and growth of key Japan and SEA accounts. You will handle day-to-day client servicing, campaign operations, and insight management.

What you will do

• Own day-to-day servicing for a client portfolio.
• Ensure SLAs are met and campaign operations are seamless.
• Resolve or escalate client issues.
• Maintain regular touchpoints like status calls, reviews, and QBRs.
• Support localization of client-facing materials in Japanese and English.
• Manage IOs and the Sales pipeline in Salesforce CRM.
• QA briefs and pre-campaign documents.
• Project manage creative asset builds and coordinate across teams.
• Manage creative tag trafficking.
• Monitor campaign pacing and performance to optimize and course correct.

Required qualifications

• Native or near-native Japanese (N1).
• Business-level English, both written and spoken.
• At least 2+ years client-facing experience.
• Background in Client Services, Account Management, Sales Support, or Ad Ops.
• Highly organized and conscientious.
• Excellent communication and relationship-building skills.
• Strong cross-functional collaboration skills.
• Independent, proactive, and innovative mindset.
• A can-do attitude.
• Alignment with MiQ's core values.

Nice to have

• Experience working with Japanese advertisers or agencies.
• Familiarity with the local digital media landscape.

Benefits

• A hybrid work environment
• New hire orientation with job specific onboarding and training
• Internal and global mobility opportunities
• Competitive healthcare benefits
• Bonus and performance incentives
• Generous annual PTO
• Paid parental leave
• Two additional paid days to acknowledge holidays, cultural events, or inclusion initiatives
• Employee resource groups

About the company

MiQ is a global programmatic media partner for marketers and agencies. The company aims to lead the programmatic industry.