Director, Account Management & Sales Development – Mirakl Connect

The role

You will lead, coach, and develop the Account Management team to drive upsell, renewals, and churn reduction. You will also define growth strategies and lead the BDR team for pipeline generation across the EMEA region.

What you will do

• Lead, coach, and develop the Account Management team
• Act as executive sponsor for a select portfolio of strategic enterprise accounts
• Define and execute growth strategy across the customer base
• Own top-of-funnel pipeline generation by leading the BDR team
• Drive the adoption of AI and automation across customer touchpoints
• Translate customer insights into product feedback to shape the roadmap
• Build a team culture grounded in ownership, experimentation, and results

Required qualifications

• 8+ years in B2B SaaS
• At least 4 years leading Account Management, Customer Success, or Sales Development teams in a fast-growing environment
• Proven track record of driving MRR/ARR growth through renewals, upsell, and churn reduction
• Demonstrated ability to build trusted relationships with C-level stakeholders at large brands or retailers
• Revenue growth and retention strategy
• Team leadership, hiring, and development
• Executive stakeholder management
• AI and automation application in customer-facing teams
• Data-driven performance management (Salesforce and revenue metrics)
• English: Fluent
• French: Fluent

Nice to have

• Experience managing BDR/SDR teams
• Background in e-commerce, marketplaces, or retail tech

About the company

Founded in 2012, Mirakl is a global leader in marketplace innovation with dual headquarters in Boston and Paris. The company provides an operating system that includes enterprise marketplace solutions, AI-powered multichannel selling, retail media, and agentic commerce infrastructure.