Hospice Patient Care Advocate (LPN)

The role

The Hospice Patient Care Advocate assigns clinical team members and manages patient care calls. This role supports clinical and marketing teams with records, medication re-orders, and scheduling for IDG meetings.

What you will do

• Assign clinical team members upon patient admission
• Field patient care calls and assign staff to address emergent needs
• Support clinical and marketing teams in obtaining records
• Assist Case Managers with medication re-orders and supply ordering
• Coordinate Face-to-Face visits for patient re-certifications
• Prepare re-certification worksheets for IDG meetings
• Ensure IDG Medical Director coverage is maintained
• Run weekly stand-up meetings with Case Managers and Scheduling team
• Generate compliance reports for newly admitted patients
• Make welcome calls to new admissions

Required qualifications

• Current LPN license
• Minimum of one (1) year of experience in a healthcare office
• Proficient in computer systems and documentation
• Strong customer service and time management skills
• Working knowledge of healthcare regulations, CHAP standards, and payer practices
• Excellent communication, negotiation, and public relations abilities
• Professionalism, emotional intelligence, and ability to work across all organizational levels
• Strong commitment to excellence and alignment with company values
• Highly detail-oriented, organized, and capable of managing competing priorities
• Flexible schedule availability to meet business needs
• Team player with a collaborative, resourceful, and safety-conscious mindset

Nice to have

• Experience in hospice

Benefits

• 401(k) retirement savings plan
• Mileage reimbursement
• Employee Assistance Program (EAP)
• Paid vacation, sick leave, and holidays
• Tuition Reimbursement
• Relocation Assistance
• Medical, dental, and vision insurance (for 30+ hours per week)
• Flexible Spending & Health Savings Accounts (for 30+ hours per week)
• Disability, life, and AD&D insurance (for 30+ hours per week)
• Pet insurance (for 30+ hours per week)

About the company

Mission Healthcare is the largest home health and hospice company in the western United States, located in seven states. They provide a comprehensive array of services that meet the needs of patients and families.