Hospice Clinical Liaison (RN or LVN)

The role

The Clinical Liaison supports the education and identification of patients meeting eligibility criteria for home health services. This role involves meeting with patients and families, managing referral sources, and coordinating with local teams and referring partners.

What you will do

• Meet with the patient/family/decision makers.
• Educate on the Home Health service line and manage referral source/patient expectations.
• Capture discharge paperwork as needed for a safe and quality transition.
• Communicate with the local team to ensure all orders are in place and Start of Care appointment is scheduled.
• Communicate with the referring partner on any barriers or needs before discharge.
• Ensure there is a physician willing/able to follow for care.
• Schedule or ensure a post discharge follow up appointment is scheduled with the patient’s PCP.
• Complete a 24-48 hour follow up call to ensure the patient received care and risk stratify potentially rehospitalization.
• Document in PointCare under CCIN regarding patient engagement/interaction when applicable.
• Build and maintain strong relationships with all stakeholders.

Required qualifications

• Registered Nurse or Licensed Vocational Nurse with active license in the state of employment
• Must have a valid driver’s license and auto insurance meeting state minimums.
• Robust knowledge of referring partner and market dynamics, as well as knowledgeable regarding transitions of care
• Knowledge of home health care marketing or hospice management
• Understands the Federal, State, and local laws and regulatory guidelines governing home health and hospice operations.
• Excellent at communication and communicating within a team environment with the ability to interact with a diverse group of individuals.
• Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.
• Must be able to function efficiently in a stressful work environment.
• Able to manage conflicting priorities and proactively communicate with direct leadership.

Nice to have

• Previous experience in home health or hospice is preferred.

Benefits

• 401(k) retirement savings plan
• Mileage reimbursement
• Employee Assistance Program (EAP)
• Paid vacation, sick leave, and holidays
• Tuition Reimbursement
• Relocation Assistance
• Medical, dental, and vision insurance
• Flexible Spending & Health Savings Accounts
• Disability, life, and AD&D insurance
• Pet insurance

About the company

Mission Healthcare is the largest home health and hospice company in the western United States, located in seven states. They provide a comprehensive array of services that meet the needs of patients and families across the healthcare continuum.