Product Support Engineer

About the job

JOB DESCRIPTION Product Support Engineer Location: Bengaluru / Chennai | Department: Product Support | Experience: 3–5 Years | Shift: 24x7 Rotational - ROLE OVERVIEW We are seeking a proactive and technically skilled Product Support Engineer to serve as the primary point of contact for our global enterprise B2B customers using the Hexnode Unified Endpoint Management (UEM) platform. In this role, you will diagnose, troubleshoot, and resolve L1 endpoint management issues across multi-OS environments, ensure SLA adherence, and deliver exceptional support experiences. * Note: Comprehensive, hands-on product training on the Hexnode UEM suite will be provided after onboarding. - KEY…