Senior System Administrator

The role

The Senior System Administrator will manage and optimize the Jira Cloud environment. This role supports Engineering and Project Management teams through configuration, customization, and post-migration enhancements.

What you will do

• Serve as the primary Jira Administrator handling full lifecycle administration and support.
• Perform Jira Cloud configuration and customization including workflows, schemes, custom fields, permissions, issue types, automation rules, notification schemes, boards, dashboards, filters, and proje
• Work with Engineering, Product, and Project Management teams to translate requirements into Jira solutions.
• Manage Jira post-migration enhancements and troubleshooting.
• Integrate Jira with other tools such as Confluence and marketplace apps.
• Maintain user roles, access control, governance, and best practices.
• Perform data analysis, reporting, and Jira cleanup activities.
• Ensure adherence to compliance, security controls, and established process standards.
• Provide Jira training, guidance, and documentation for internal stakeholders.

Required qualifications

• Minimum 5+ years hands-on experience as Jira Administrator.
• Strong expertise with Jira Cloud (configuration, customization, automation).
• Experience supporting Agile/DevOps teams (Scrum, Kanban frameworks).
• Knowledge of Jira post-migration support and troubleshooting.
• Understanding of integrations with Confluence, Bitbucket, or similar tools.
• Strong analytical, communication, and stakeholder management skills.
• Ability to independently manage priorities and deliver results in a fast-paced environment.

About the company

Mitsogo is a global organization. Hexnode is the Enterprise software division of Mitsogo Inc. that operates in over 100 countries.