Senior Account Manager

The role

You will serve as the primary strategic advisor for Tier 1 North American enterprise accounts. You will drive value realization, adoption, and growth through the Hexnode UEM ecosystem.

What you will do

• Serve as the primary point of contact for 200–250 enterprise accounts.
• Identify business goals and align them with platform capabilities.
• Drive product adoption through success planning, regular business reviews, and optimization strategies.
• Own the renewal pipeline and hit churn and expansion targets.
• Monitor and manage Net Retention Rate (NRR), NPS, and Churn Rate.
• Collaborate with Product and Engineering to influence the product roadmap.
• Maintain relationships with operational and C-suite stakeholders.
• Contribute to case studies, testimonials, and customer reference programs.

Required qualifications

• 6 plus years in Customer Success, Account Management, or a similar customer-facing technical role with enterprise SaaS products.
• Deep knowledge of Unified Endpoint Management (UEM) platforms.
• Proven ability to translate complex data insights into actionable retention and growth strategies.
• Proven track record of successfully managing high-growth enterprise accounts in the US, EMEA, or APAC markets.
• Comfortable with data analysis, dashboards, and customer health metrics.
• Ability to manage multiple accounts and prioritize tasks effectively.
• Exceptional communication and relationship-building skills to navigate operational and C-suite levels.

About the company

Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide.