Lead - Account Manager

Manila . Posted 5 months ago

The role

You will lead and scale a team of Customer Success Associates in the Philippines. You will define local strategy and partner with IT administrators and CISOs to secure and optimize global device fleets.

What you will do

Lead, coach, and inspire a team of CS Associates
Conduct regular 1:1s, performance reviews, and technical training sessions
Identify skill gaps and create tailored development plans
Design, implement, and refine CS playbooks for onboarding, lifecycle management, and expansion
Identify friction points in the deployment process and create scalable solutions
Partner with global leadership to align local initiatives with global business goals
Serve as the senior point of contact for critical enterprise accounts
Oversee the team's book of business to forecast renewals and identify expansion opportunities
Provide Engineering and Product teams with insights to shape the roadmap
Work with Sales, Support, and Talent Acquisition for team integration

Required qualifications

6+ years in Customer Success/Account Management
At least 2 years in a direct people management role within SaaS or Cybersecurity
Proven record of managing and retaining high-value enterprise accounts
Experience building or improving internal workflows, CS playbooks, and health-scoring models
Ability to translate raw data into actionable retention and expansion strategies
Exceptional English proficiency
Bachelor's degree in business, Information Technology, or a related field

About the company

Hexnode is a global leader in Unified Endpoint Management (UEM) managing millions of devices worldwide. The company operates across Apple, Windows, Android, macOS, Linux, and tvOS.