Mitsogoinc
Corporate voice and accent
Chennai. Posted 7 months ago
The role
The Communication Trainer will coach Sales and Support engineers to bridge cultural gaps and deliver a North American or British customer experience. This involves conducting voice coaching, facilitating instructor-led training, and designing training curriculums.
What you will do
- Conduct voice coaching sessions for employees servicing US and/or UK audiences
- Facilitate instructor-led training programs
- Design, plan, and implement effective training curriculums
- Organize and execute training workshops and classes
- Provide constructive criticism and coaching to participants
- Assess individual performance and develop improvement plans
- Maintain relationships with internal stakeholders to understand their training needs
Required qualifications
- 4–7 years of experience in voice coaching, specifically for employees servicing US and/or UK audiences
- Deep expertise in training on American Accent and accent neutralization
- Proven experience in facilitating high-impact, instructor-led training (ILT) programs
- Demonstrated ability to design and implement comprehensive training curriculums tailored to voice and accent requirements
- Skilled in providing constructive feedback and personalized coaching to improve participant performance
- Proficiency in assessing individual performance, identifying phonetic gaps, and creating targeted improvement plans
- Strong organizational skills with a track record of planning and executing large-scale training workshops
- Experience in building and maintaining strong internal stakeholder relationships
- Excellent communication, presentation, and public speaking skills
Nice to have
- Adaptability and flexibility in training approach
- Creativity in developing engaging training materials
- Attention to detail and strong analytical skills
- Time management and ability to manage multiple projects
About the company
Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide.