ADR, Customer Connections & Legal Assistant

The role

This person provides administrative, operational, and legal support for dispute resolution and customer advocacy activities. They also support the Legal Department through coordination of legal processes, record maintenance, and litigation-related activities.

What you will do

• Provide administrative support to ADR, Customer Connections, Legal, Audit, and Government & Industry Relations teams
• Manage confidential department mail, legal correspondence, and records
• Support dispute resolution, arbitration, litigation, and customer escalation activities
• Process lien releases and maintain legal, dispute, and litigation files
• Assist with litigation discovery, document collection, reporting, and coordination with counsel
• Monitor critical deadlines for legal, operational, and departmental activities
• Process invoices, accruals, expense billing, check requests, and payments
• Prepare reports, maintain data, and support audits and compliance activities
• Provide administrative and executive support including calendar management and travel arrangements
• Maintain notary certification and perform notary services as needed

Required qualifications

• 3+ years of administrative, legal administrative, customer service, or business support experience
• Experience managing multiple priorities, deadlines, and confidential information in a fast-paced environment
• Strong organizational, communication, and problem-solving skills
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook, and PowerPoint)
• Experience preparing reports, maintaining records, and coordinating activities across multiple departments
• Ability to work independently while building effective relationships with internal and external stakeholders
• Strong attention to detail and commitment to accuracy

Nice to have

• Experience supporting legal, dispute resolution, compliance, claims, or customer advocacy functions
• Familiarity with litigation support, legal document management, discovery processes, or records retention
• Experience processing invoices, accruals, expense reports, or vendor payments
• Experience providing administrative support to senior leaders or executives
• Notary Public certification or willingness to obtain certification
• Experience working in a highly regulated environment requiring discretion and confidentiality

Benefits

• Medical, dental, and vision plans
• Discounted Employee Lease Car program
• 401(k) with company match and annual contributions based on years of service
• Professional development opportunities including training and tuition reimbursement
• Employee resource groups
• Up to 30 days of paid time off including holidays, vacation, and other leave options

About the company

Mitsubishi Motors North America (MMNA) is an automotive company driving innovation, quality, and excellence. They value diversity, creativity, and continuous improvement.