Business Process Transformation Specialist

The role

The Specialist, Business Process Transformation will support initiatives to improve operational efficiency, streamline workflows, and enhance business performance. This person will work with cross-functional teams to analyze processes and implement scalable solutions.

What you will do

• Support current-state analysis to identify inefficiencies and bottlenecks
• Assist in applying process improvement methodologies
• Contribute to designing and implementing optimized workflows
• Coordinate interviews and support workshops to gather insights
• Collaborate with business teams to understand operational challenges
• Document workflows, standard operating procedures, and process maps
• Support the development and rollout of new or improved processes
• Define and track key metrics to monitor process performance
• Partner with Enterprise Change Management teams to support adoption
• Stay informed on emerging trends, tools, and technologies

Required qualifications

• Strong analytical and problem-solving skills
• Ability to interpret data and identify actionable insights
• Effective communication skills
• Ability to collaborate across teams
• Understanding of process improvement concepts and methodologies
• Ability to manage multiple priorities in a fast-paced environment
• Bachelor’s degree in Business, Operations Management, or a related field
• 2–3 years of experience in operations or process improvement roles
• Experience supporting process improvement initiatives

Nice to have

• Exposure to Lean Six Sigma or similar methodologies
• Familiarity with process mapping and value-stream analysis
• Experience with data analysis tools and RPA platforms (e.g., UiPath, Blue Prism)

Benefits

• Discretionary Annual Bonus
• Health and dental plans with 100% of the premiums covered
• Employee Assistance Program
• Retirement savings options
• Reimbursement for tuition assistance and professional development
• Discounts through Perkopolis
• Rewards and recognition programs

About the company

Momentum Financial Services Group is the team behind Money Mart and a leader in financial solutions for underserved communities. They provide products like short-term loans, money transfers, and prepaid cards.