Game Night Staff: Membership Services (Part-Time/Seasonal)

The role

This person will support the Membership Services department during Washington Capitals home games. Duties include providing customer service to guests and supporting the distribution of giveaway items.

What you will do

• Provide excellent customer service to all guests during events in the 25-26 season.
• Support the distribution of giveaway items to fans.
• Efficiently respond to fan and season-ticket member inquiries.
• Work closely with department staff in the execution of game night duties.
• Support the set up and breakdown of Membership Services areas including VIP seating.
• Be familiar with and answer questions related to season-ticket member benefits and events.
• Other duties as assigned.

Required qualifications

• Strong communication skills to positively communicate and interact with guests and fans.
• Organized with the ability to multi-task and problem solve in a dynamic work environment.
• Hardworking, detail oriented, and results driven.
• Ability to work effectively both independently and in a team environment.
• Requires prolonged standing, walking, and stair climbing to access full facility.
• Able to comfortably lift and carry up to 25 pounds.
• Must be 18 years of age or older.
• Availability to work most Capitals home games during the season.
• Flexibility to work evenings, weekends, and holidays as needed.

Nice to have

• Previous customer service experience is helpful.

About the company

Monumental Sports & Entertainment (MSE) is an integrated sports and entertainment company with assets including the Washington Capitals, Washington Wizards, Washington Mystics, Capital City Go-Go, Capital One Arena, and Monumental Sports Network.