Game Night Staff: Group Sales (Part-Time/Seasonal)

The role

This person will support the Wizards Group Sales Department by providing customer service and hospitality to group outings and fans at Capital One Arena. Duties include assisting with gift distribution and executing group Fan Experiences.

What you will do

• Assist with the distribution of gift with purchase items on special Theme Nights.
• Support the execution of group Fan Experiences before, during, and after the game.
• Provide excellent customer service to Wizards group outing guests and all fans in attendance.
• Complete pre-game set-up and post-game breakdown of all Group Sales locations and game day initiatives.
• Maintain a solid understanding of stadium and department policies and procedures to effectively assist with general questions.
• Exhibit a fun, friendly, fan service focus and professional appearance at all games.
• Other duties as assigned.

Required qualifications

• Bachelor's Degree or equivalent experience or currently enrolled in college.
• Organized with the ability to problem solve and work effectively in a fast-paced environment.
• Positive demeanor with outstanding interpersonal skills.
• Strong communication skills, customer-service oriented, and able to effectively work both independently and on a team.
• Able to easily lift and carry 30 lbs.
• Requires prolonged standing, sitting, walking and stair climbing to access full range of facility.
• Flexibility to work most Wizards home games, including nights, weekends and holidays as needed.

Nice to have

• Previous customer service experience is helpful.

About the company

Monumental Sports & Entertainment (MSE) is one of the leading integrated sports and entertainment companies globally. MSE’s portfolio spans premier professional sports teams, world-class venues, and next-generation media properties.