Game Night Staff: Guest Services Ambassador (Part-Time/Seasonal)

The role

Guest Services Ambassadors serve as part of the event experience at Capital One Arena. They provide assistance to clients, guests, and team members during events and games.

What you will do

• Provide quality guest service and assistance to clients, guests, and other team members.
• Welcome guests with a smile and helpful demeanor.
• Monitor assigned area for issues and find chances to create lasting memories.
• Provide proactive assistance with the highest level of customer service.
• Assist with directions, seating, ticketing issues, accessibility needs, and lost and found.
• Demonstrate knowledge related to the specific event.
• Provide feedback to help improve the guest and staff experience.
• Support Guest Services and Experience managers with service initiatives and event coordination.
• Manage lines and provide directions to ticketed seats and other arena locations.
• Respond to and/or raise guest complaints, concerns, and compliments.

Required qualifications

• 18 years or older.
• High school graduate, GED, or equivalent experience.
• Ability to balance multiple assignments in a fast-paced environment.
• Ability to work independently and to self-motivate.
• Demonstrated flexibility and creative problem-solving skills.
• Ability to maintain a neat, clean and professional appearance.
• Outstanding interpersonal, written, and verbal communication skills.
• Ability to work in extreme temperatures, including in and around an ice surface or outside the arena.
• Strong time management and organizational skills.
• Ability to react appropriately in emergency and high stress situations.
• Ability to anticipate, identify and solve problems.
• Ability to lift a minimum of 20 pounds, walk long distances, traverse stairs quickly, push wheelchairs with guests seated in them, and remain on their feet for an extended period of time.

Nice to have

• Prior customer service experience preferred

About the company

Monumental Sports & Entertainment (MSE) is one of the leading integrated sports and entertainment companies globally. MSE’s portfolio spans premier professional sports teams, world-class venues, and next-generation media properties.