Event Support Technician

The role

The Event Support Technician supports technology equipment and tasks. This includes repair, operation, and maintenance of broadcast and engineering infrastructure for a live television environment and Tier 1 Help Desk responsibilities.

What you will do

• Provide technical support during events at MSE facilities.
• Maintain the technical integrity of computer systems, network devices, and broadcast/arena A/V systems.
• Document all issues, problem solving steps, and resolutions in a ticketing system.
• Test, maintain, and fabricate cables, adapters, and small part modifications as needed.
• Image and install operating systems and service packs, as well as security patches and bug fixes.
• Build, update, and develop Standard Operating Procedure guides.
• Other duties as assigned.

Required qualifications

• 1-3 years of experience in a live event environment or as a Desktop Support Engineer, Technical Support Engineer, or similar role.
• Working knowledge of computer software/hardware, Windows/Mac operating systems, mobile devices, and network switches/hubs and cabling.
• Understanding of broadcast signal flow in a television broadcast environment; inclusive of video routers, video switchers, broadcast cameras, RF infrastructure.
• Solid grasp of office automation products and computer peripherals including printers and scanners.
• Ability to multi-task, work independently, make quick decisions, and respond to the demands of live games and events.
• Ability to carry up to 50 lbs and work in small environments.

Benefits

• health and welfare benefits

About the company

Monumental Sports & Entertainment (MSE) is an integrated sports and entertainment company. Its portfolio includes professional sports teams, venues, and media properties.