Event Staff: Arena Experience (Part-Time/Seasonal)

The role

You will deliver customer service and ensure guest safety and enjoyment within the arena. You will maintain a proactive presence to assist with guest needs and support event operations.

What you will do

• Greet guests professionally and provide arena information.
• Supervise assigned areas to ensure guest safety and wellbeing.
• Carry out arena policies courteously and consistently.
• Maintain cleanliness and report hazards, damage, or spills.
• Address and resolve guest concerns and disputes.
• Validate tickets and provide access guidance.
• Control access to restricted areas by checking credentials.
• Ensure aisles, walkways, and portals remain clear.
• Use handheld communication devices to report incidents.
• Respond to guest injuries or illnesses and assist with emergency procedures.

Required qualifications

• High school diploma or equivalent.
• Strong interpersonal and verbal communication skills.
• Ability to remain professional, composed, and proactive in high-pressure or fast-paced environments.
• Access to reliable transportation.
• Requires prolonged standing, walking and stair climbing to access full range of the arena.
• Ability to lift and/or move up to 20 pounds unassisted.
• Must be available for at least 65% of scheduled events per month, including nights, weekends, and holidays.

Nice to have

• At least 6 months of relevant customer/guest service experience preferred.

About the company

Monumental Sports & Entertainment (MSE) is one of the leading integrated sports and entertainment companies globally. MSE’s portfolio spans premier professional sports teams, world-class venues, and next-generation media properties.