Game Night Staff: Concierge (Part-Time/Seasonal)

The role

The Concierge serves as a hospitality and relationship-management resource for premium members and VIP guests. This role supports the concierge team in fulfilling guest requests and coordinating services.

What you will do

• Welcome and assist guest in a warm, professional, and diligent manner.
• Respond to guest inquiries and request including dining reservations, transportation arrangements, local recommendations, ticket related assistance, and special occasion planning.
• Coordinate hospitality services with internal departments and external partners
• Build and maintain positive relationships with premium guests and members
• Maintain accurate records of guest preferences, service requests, and follow-up actions.
• Anticipate guest needs and find opportunities to enhance the overall premium experience.
• Coordinate personalized arrival and event experiences for premium guest.
• Support the Premium Concierge Captain and Premium Hospitality leadership team.
• Assist with premium membership and hospitality activations, special events, and VIP experience programming.
• Ensure concierge and hospitality areas are welcoming, organized, and presentation-ready.

Required qualifications

• 1+ year of experience in a hospitality, customer service, or guest-facing role
• Friendly, outgoing, and professional demeanor.
• Strong verbal communication and active listening skills
• Ability to remain calm and positive in a fast-paced, guest-focused environment
• Basic organizational and digital literacy
• Availability to work flexible hours including evenings, weekends, and holidays
• Familiarity with local dining, entertainment, and service options in the DC area.
• Requires prolonged standing, walking and stair climbing to access full range of the arena.
• Ability to lift and/or move up to 20 pounds unassisted.

Nice to have

• Prior experience in a hotel, resort, or customer-focused environment is helpful.
• Experience using reservation or property management systems is a plus.
• Bilingual abilities is a plus.

About the company

Monumental Sports & Entertainment (MSE) is one of the leading integrated sports and entertainment companies globally. MSE’s portfolio spans premier professional sports teams, world-class venues, and next-generation media properties.