Coordinator, Member Experience

The role

The Coordinator, Member Experience handles a portfolio of Washington Mystics Member accounts. This person plans and delivers Member-exclusive events and special ticketed fan experiences.

What you will do

• Manage an assigned portfolio of Season Ticket Member accounts.
• Build member relationships through calls, emails, in-game visits, and personalized engagement.
• Support membership renewal campaigns through outreach, payment follow-ups, and retention efforts.
• Maintain accurate account records in Salesforce.
• Coordinate the planning and execution of signature Member-exclusive events.
• Coordinate Member Meet-Ups including social gatherings, volunteer opportunities, and group outings.
• Collaborate with the Mystics Digital team on event promotion and post-event communications.
• Assist with event registration, ticketing coordination, attendee communications, and customer service.
• Track event attendance, revenue, expenses, and attendee feedback.
• Handle event logistics including venue sourcing, vendor coordination, invitations, RSVP, registration, staffing, and on-site execution.

Required qualifications

• Bachelor’s degree or equivalent combination of education and sales experience.
• 1+ years of ticket sales or service experience with a pro or college sports team.
• Outstanding interpersonal, written, and verbal communication skills.
• Ability to multi-task and balance numerous business relationships in a professional manner.
• Passionate about building a sales career in the sports industry.
• Flexibility to work evenings, weekends and holidays.
• Proficiency with computers and MS Office programs.

Nice to have

• 1+ year of event management experience preferred.
• Experience with Salesforce is a plus.

Benefits

• Eligible to participate in health and welfare benefits.

About the company

Monumental Sports & Entertainment (MSE) is one of the leading integrated sports and entertainment companies globally. MSE’s portfolio spans premier professional sports teams, world-class venues, and next-generation media properties.