Senior Manager, Supplier Performance, FinCrime, Fraud & Disputes

The role

You will act as a bridge between Monzo and external partners to drive operational delivery and customer experience. You will manage day to day service delivery with offshore partners in South Africa, focusing on quality, customer satisfaction, and risk management.

What you will do

• Lead a dedicated oversight team including a Supplier Operations Partner
• Manage the partnership day to day with outsourced partner Operations Managers
• Translate strategic business goals into practical, actionable steps for the outsourcing management team
• Track and manage performance and handle risk events
• Raise and approve forecast requests and manage the end to end domain forecasting process
• Handle the end to end definition and execution of change through partners
• Integrate partner leaders into existing domain performance review meetings

Required qualifications

• Proven track record of working closely with or managing global offshore partners
• Deeply analytical mindset with the ability to anchor decisions in rigorous data
• Proven track record of leading through others and influencing, coaching, and guiding Managers who do not report directly to you
• Ability to translate complex business goals into simple steps for frontline teams
• Ability to consider how decisions impact the rest of the business when solving operational problems

Benefits

• Flexible working hours
• £1,000 learning budget each year for books, training courses and conferences
• Macbooks provided
• Extra support for work-from-home setup for fully remote workers

Before you apply

• Recruiter call (25 minutes)
• Values & Behaviours Interview (60 minutes)
• Role Specific Interview (60 minutes)

About the company

Monzo is a bank that offers personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account, credit cards, savings, investments, and pensions. They aim to make money work for everyone by solving problems and changing lives.