Branch Manager

The role

The Branch Manager leads day-to-day success for a Money Mart branch. This working-manager role involves coaching a team, driving sales, managing compliance, and handling customer service and branch operations.

What you will do

• Lead customer sales experience and oversee transactions
• Drive strategic goals and sales targets
• Promote and process loans, credit cards, and other financial products
• Explain product features, fees, and repayment terms to customers
• Collect and verify customer identification and financial information
• Monitor customer data, loan files, and transaction records
• Contact customers regarding past due balances and negotiate payment terms
• Resolve customer issues at the branch level
• Protect company assets and maintain Quality Assurance standards
• Ensure branch compliance with KYC, AML/ATF, and privacy requirements

Required qualifications

• High School diploma or equivalent
• One or more years of experience in management or team leadership
• One or more years of experience with interviewing, hiring, and evaluating candidates
• One or more years of experience managing employee performance and development
• Track record of achieving sales goals and managing collection efforts
• Hands-on experience with POS transactions, reconciliation, and opening/closing
• Leadership skills to coach, motivate, recruit, and develop team members
• Sales-driven and customer-first mindset
• Strong problem-solving skills
• Ability to organize and manage branch operations, staffing, and cash control
• Excellent organizational, time management, prioritization, and multitasking skills
• Proficient with Microsoft Office software (Excel, Word, and Outlook)

Nice to have

• Post-secondary education in business, finance, management, or a related field
• One or more years of experience in sales, retail finance services, lending, collections, or non-prime financial services
• Successful completion of the company’s LEAD Program and Coach Certification Program for internal applicants
• Current First Aid and CPR certification

Benefits

• Comprehensive Medical/Dental Benefits
• Competitive Paid Time Off
• Group Retirement Options
• Education Reimbursement Program
• Exclusive Perks through Perkopolis
• Free company services including cheque cashing, money orders, Telpay/bill payment, and prepaid Mastercard
• Discounted company services including foreign exchange and Koodo services

Before you apply

• All retail Team Members will complete an internal multi-week Ready to Work Alone (RTWA) certification before working independently

About the company

Momentum Financial Services Group (formerly Money Mart Financial Services) is a leading North American financial services company and one of Canada’s top non-prime lenders.