Branch Manager

The role

Branch Managers lead the day-to-day success of a Money Mart branch. This working-manager role involves coaching a team, driving sales, managing compliance, and handling customer service and branch operations.

What you will do

• Lead customer sales experience and oversee transactions.
• Drive strategic goals and sales targets.
• Promote and process loans, credit cards, and other financial products.
• Explain product features, fees, and repayment terms to customers.
• Collect and verify customer identification and financial information.
• Monitor customer data, loan files, and transaction records.
• Contact customers regarding past due balances and negotiate payment terms.
• Resolve customer issues at the branch level.
• Protect company assets and maintain Quality Assurance standards.
• Ensure branch compliance with KYC, AML/ATF, and privacy requirements.

Required qualifications

• High School diploma or equivalent
• One or more years of experience in management or team leadership
• One or more years of experience with interviewing, hiring, and evaluating candidates
• One or more years of experience managing employee performance and development
• Track record of achieving sales goals, customer-service results, and managing collections
• Hands-on experience with POS transactions, reconciliation, and compliance/audit requirements
• Leadership skills to coach and develop team members
• Sales-driven and customer-first mindset
• Strong problem-solving skills
• Ability to organize and manage branch operations
• Excellent organizational, time management, and multitasking skills
• Ability to secure debt collections and negotiate payment arrangements

Nice to have

• Post-secondary education in business, finance, management, or a related field
• One or more years of experience in sales, retail finance services, lending, collections, or non-prime financial services
• First Aid and CPR certification

Benefits

• Market competitive Pay
• Monthly bonus potential
• Comprehensive Medical/Dental Benefits
• Competitive Paid Time Off
• Group Retirement Options
• Education Reimbursement Program
• Exclusive Perks through Perkopolis
• Free company services including cheque cashing, money orders, Telpay/bill payment, and prepaid Mastercard
• Discounted company services including foreign exchange and Koodo services

Before you apply

• All retail Team Members will complete an internal multi-week Ready to Work Alone (RTWA) certification before working independently
• For Internal Applicants: successful completion of the company’s LEAD Program and Coach Certification Program

About the company

Momentum Financial Services Group (formerly Money Mart Financial Services) is a leading North American financial services company and one of Canada’s top non-prime lenders.