Assistant Branch Manager

The role

Assistant Branch Managers help the Branch Manager lead day-to-day success while staying hands-on with customer service, sales, and branch operations. This role supports branch profitability, customer experience, recruitment, training, and compliance.

What you will do

• Provide a high-quality customer sales experience by performing and overseeing customer transactions.
• Assist in driving strategic goals and sales targets of the branch.
• Promote, recommend, and process loans, credit cards, cheque cashing, and other products.
• Collect, review, verify, and document required customer identification and financial information.
• Monitor and maintain accurate customer data, loan files, and transaction records.
• Contact customers over the phone with past due balances and negotiate payment terms.
• Resolve customer concerns at the branch level.
• Assist in protecting company assets and maintaining Quality Assurance standards.
• Assist in ensuring branch compliance with KYC, AML/ATF, privacy, and fraud-prevention requirements.
• Assist with operating plans, staffing, recruitment, onboarding, training, and coaching.

Required qualifications

• High School Diploma or equivalent.
• Two or more years of experience in customer service, sales, cash handling, retail, financial services, or a similar role.
• Hands-on experience with POS transactions, financial service transactions, cash handling, reconciliation, opening/closing, customer transactions, and sales goals.
• Ability to support, coach, motivate, and develop Team Members.
• Working-manager mindset.
• Sales-driven and customer-focused approach.
• Commitment to customer service excellence.
• Strong problem-solving skills.
• Ability to help organize and support daily branch operations.
• Excellent organizational, time management, prioritization, and multitasking skills.
• Ability to support collection activities and negotiate payment arrangements.
• Proficient with Microsoft Office software (Excel, Word, and Outlook).

Nice to have

• One or more years of leadership, supervisory, team lead, or management experience
• Track record of achieving or supporting sales goals, customer service results, collection efforts, expense control, and branch operating targets
• Experience supporting interviewing, onboarding, training, coaching, employee development, performance reviews, or performance management
• Successful completion of the company’s LEAD Program and Coach Certification Program (Internal Applicants)
• Current First Aid and CPR certification

Benefits

• Market competitive Pay
• Monthly bonus potential
• Comprehensive Medical/Dental Benefits
• Competitive Paid Time Off
• Group Retirement Options
• Education Reimbursement Program
• Exclusive Perks through Perkopolis
• Free company services including cheque cashing, money orders, Telpay/bill payment, and prepaid Mastercard
• Discounted company services including foreign exchange and Koodo services

Before you apply

• All retail Team Members complete an internal multi-week Ready to Work Alone (RTWA) certification before working independently.

About the company

Momentum Financial Services Group (formerly Money Mart Financial Services) is a leading North American financial services company and one of Canada’s top non-prime lenders.