Bilingual (Creole-English) Financial Service Representative

The role

You will deliver results on branch profitability goals and provide a quality customer experience. You will handle cash, enter transactions, and contact customers over the phone to negotiate payment terms.

What you will do

• Deliver results on branch profitability goals
• Provide a quality customer experience through efficient execution of all customer transactions
• Determine customers' needs and provide them with solutions that satisfy those needs
• Handle cash and accurately enter transactions into the system
• Contact customers over the phone with past due balances and negotiate payment terms and schedules
• Complete all documentation accurately
• Follow safety, security, and compliance requirements

Required qualifications

• Be sales driven
• Minimum of one year of financial services and or sales experience
• Have a passion for customer service
• Have previous cash-handling experience
• High school diploma or equivalent

Nice to have

• Current First Aid and CPR certification

Benefits

• Comprehensive Medical/Dental Benefits
• Competitive Paid Time Off
• Plan for your future with our group Retirement Options
• Education Reimbursement Program
• Exclusive Perks through Perkopolis
• Free company services including cheque cashing, money orders, Telpay/bill payment, and prepaid Mastercard
• Discounted company services including foreign exchange and Koodo services

About the company

Momentum Financial Services Group (formerly Money Mart Financial Services) is a leading North American financial services company and one of Canada’s top non-prime lenders.