Financial Service Representative

The role

Financial Service Representatives support customers by understanding their financial needs and connecting them with products and services. This role involves interviewing customers for personal lending, processing transactions, and maintaining accurate records.

What you will do

• Provide customer service by assessing needs and completing transactions
• Promote and process loans, credit cards, cheque cashing, and other products
• Identify cross-selling and referral opportunities
• Explain product features, fees, and repayment terms
• Collect and verify customer identification and financial information
• Monitor and maintain customer records in required systems
• Contact customers with past-due accounts to negotiate payment arrangements
• Follow company policies and regulatory requirements like KYC and AML/ATF
• Process cash and POS transactions
• Reconcile the cash drawer at the end of each shift

Required qualifications

• High School diploma or equivalent
• One or more years of experience as a Retail Sales Associate, Sales Representative or similar role
• One or more years of experience in customer service and cash handling
• Hands-on experience with POS transactions
• Proficiency in reading, writing, and speaking English
• Basic knowledge and experience with Microsoft Office software (Excel, Word, and Outlook)

Nice to have

• Track record of achieving sales goals
• First Aid and CPR certification

Benefits

• Market competitive Pay
• Monthly bonus potential
• Comprehensive Medical/Dental Benefits
• Competitive Paid Time Off
• Group Retirement Options
• Education Reimbursement Program
• Exclusive Perks through Perkopolis
• Free company services including cheque cashing, money orders, Telpay/bill payment, and prepaid Mastercard
• Discounted company services including foreign exchange and Koodo services

Before you apply

• All retail Team Members will complete an internal multi-week Ready to Work Alone (RTWA) certification before working independently

About the company

Momentum Financial Services Group (formerly Money Mart Financial Services) is a leading North American financial services company and one of Canada’s top non-prime lenders. They provide products like personal lending, payday loans, and money transfers through a network of over 400 retail locations and digital channels.