Specialist, Rewards Operations

The role

The Specialist, Rewards Operations manages the end-to-end process of reward fulfillment and inventory maintenance. This role involves coordinating with vendors and stakeholders to support promotional activities and customer service.

What you will do

• Support the end-to-end rewards fulfillment process in accordance with SOPs and compliance guidelines.
• Build and maintain relationships with vendors and redemption centers.
• Collaborate with Commercial and Marketing teams on fulfillment feasibility and timelines.
• Validate and process redemption requests, including eligibility checks and reward allocation.
• Track and update inventory levels and assist the Procurement team.
• Document and track all procurements and reward disbursements.
• Collaborate with the Customer Service team to respond to inquiries and resolve escalations.
• Maintain fulfillment performance data and assist in generating weekly and monthly reports.
• Collaborate with Finance and Vendors to ensure accurate rewards expenditure reporting.
• Ensure all fulfillment processes are in line with internal policies, audit controls, and regulatory requirements.

Required qualifications

• 3 years relevant work experience in rewards operations and/or fulfillment
• Fluent in English communication (written and verbal)
• Strong Microsoft Excel and Google Sheets skills
• Track record of self-driven achievements and organizational skills
• Demonstrated ability to build strong and effective working relationships with stakeholders of all levels of seniority
• A good team player and is flexible

Nice to have

• Diploma or above in admin related disciplines
• Excellent communication and interpersonal skills
• Responsible, detail-minded, well organized and able work independently
• Strong analytical skill and sensitive to figures
• Proficient in MS Office, especially in Microsoft Word, Excel, PowerPoint
• Immediately available

Benefits

• Annual leave
• Birthday leave
• Tenure leave
• International remote work leave
• Professional trainings
• Career advancement and internal mobility opportunities
• Insurance
• Mental wellness program

About the company

MoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia. It reaches 9.8m monthly unique users and works with more than 270 commercial partners across four markets.