Senior Customer Success Manager - French Speaking

The role

You will act as a strategic advisor for a portfolio of Enterprise accounts to maximize customer lifetime value and success. You will drive customer retention, revenue realization, and advocacy while mentoring team members.

What you will do

• Identify and mitigate risks in accounts with significant technical complexity
• Conduct customer business reviews for Enterprise accounts
• Partner with senior technical and business leaders to align on objectives
• Drive development of account strategy to maximize customer maturity and retention
• Track and report progress against key business outcomes
• Provide informed predictions to senior leadership for business predictability
• Maintain internal systems for customer insights and territory analysis
• Amplify the voice of the customer to influence the product roadmap
• Connect customers with internal resources like Executive Sponsors
• Support team growth through interviewing and coaching peers

Required qualifications

• 7 to 10+ years in a technical customer-facing role for a deeply technical, ideally consumption-based, product
• 4+ years experience being accountable for customer health and revenue realization for Enterprise customers
• Excellent verbal and written skills to influence technical and business outcomes
• Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience
• Professional fluency in both French and English

Nice to have

• ideally consumption-based, product

Benefits

• equity
• participation in the employee stock purchase program
• flexible paid time off
• 20 weeks fully-paid gender-neutral parental leave
• fertility and adoption assistance
• Registered Retirement Savings Plan (RRSP) with employer match
• mental health counseling
• backup child and elder care
• health, dental, and vision benefits offerings

About the company

MongoDB is a data platform company that provides a unified, globally distributed platform to help organizations modernize workloads and embrace innovation. The company has offices worldwide and serves over 67,000 customers.