Senior Customer Success Manager

The role

You will act as a strategic advisor for a portfolio of Enterprise accounts to maximize customer lifetime value and success. You will drive customer retention, revenue realization, and long-term advocacy while mentoring team members.

What you will do

• Identify and mitigate risks in accounts with significant technical complexity
• Conduct comprehensive customer business reviews for Enterprise accounts
• Partner with senior technical and business leaders to align on objectives
• Drive cross-functional development of account strategy
• Manage a diverse portfolio of Enterprise customers
• Track and report progress against key business outcomes
• Provide informed predictions to senior leadership for business predictability
• Maintain hygiene in internal systems
• Amplify the voice of the customer to influence product roadmap
• Support team growth by participating in the interview and ramping process for new hires

Required qualifications

• 7 to 10+ years in a technical customer-facing role for a deeply technical, ideally consumption-based, product
• 4+ years experience being accountable for customer health and revenue realization for Enterprise customers
• Excellent verbal and written skills
• Ability to influence technical and business outcomes and solve complex problems
• Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience

Nice to have

• ideally consumption-based, product

Benefits

• equity
• participation in the employee stock purchase program
• flexible paid time off
• 20 weeks fully-paid gender-neutral parental leave
• fertility and adoption assistance
• 401(k) plan
• mental health counseling
• access to transgender-inclusive health insurance coverage
• health benefits offerings

About the company

MongoDB is a unified data platform that helps organizations modernize legacy workloads and embrace innovation. The company has offices worldwide and serves over 67,000 customers.